I think my case is taking too long when can I submit a service request?Īfter you obtain your processing time, a tool will appear to help you determine whether you can contact us with questions about your case.Our toll-free number is 80 (TTY 80) and our hours of operation are Monday to Friday, 8 a.m. You may also call the USCIS Contact Center if you no longer have your receipt number. If you filed online or linked a paper application to your USCIS online account, you can find your receipt number in your account. ![]() Please see the more information page for how to identify your receipt number. You can use our Field Office Locator if you need help determining your local office (scroll to the bottom of the page). If the “USCIS Office” is the National Benefits Center (NBC) and you have filed an employment-based or family-based Form I-485, a Form N-400, or a Form N-600, you should check processing times for your local field office. Where should I look for my processing time if my receipt lists the National Benefit Center (NBC)?.We will continue to add forms, form categories, and offices to the public website as they become available. We are working to develop processing times for all forms, form categories, and offices. You should not necessarily expect a decision in that timeframe. ![]() Please note that is a default timeframe for inquiring. If your form type is not listed on the processing time webpage, you may submit an inquiry if your case has been pending more than six months.
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